PIPEDA Compliance
Data Rectification
You can use the link below to update your account data if it is not accurate.
Data portability
You can use the links below to download all the data we store and use for a better experience in our store.
Access to Personal Data
You can use the link below to request a report which will contain all personal information that we store for you.
Exchange
I would like to make an exchange or complaint and swap my product for a different size or variant.
No problem – simply fill out the following form and then click “Submit”.
Our customer service will send you a return label within 24 hours. Once we receive your return, we'll ship the item to you immediately!
Return
I would like to make a return and get my money back.
Please return the items to the following address:
Angelgym, Bödekerstraße 77, 30161 Hanover
It's best to include a note in the package that clearly states your name or order number – this will help us identify your return without any problems.
Unfortunately, we can't offer you a return label at the moment – we're still a small team and hope for your understanding. But it's definitely in the works! See Right of Withdrawal.
The refund will be processed within 24 hours of receiving the goods. With Klarna and credit cards, the refund is usually processed within a few days, and with PayPal, it is usually processed immediately.
Miscellaneous
If you have a different request, please fill out this form. Please provide all relevant information so we can process your request as quickly as possible. For returns or exchanges, please be sure to use our returns portal. If you use the 'Other' form or a regular email instead, processing may take significantly longer and be more complicated. Using the portal is the fastest and most straightforward way for both parties.